Still Being Random

I am officially on the warpath with Telekom and Streamyx. I just went to the webpage and filed a complaint message to them. I made it very clear that I find their finger-pointing at each other very, very incompetent.

If I don't get any response or if I get one I am not satisfied with, then I'm going to go through the hierarchy in that bleeding corporation. And this time, when the CEO gets to hear my woes, it will not be informally through my father's phone but officially in a letter. And if he doesn't do anything, I'm going to Parliament with this myself, damnit!

I am also very sure I can easily get a lot of people to sign a letter with me.

Like I always warn people, don't get me riled up. I don't just rant uselessly and helplessly. I try to get things done even if I have to do it officially and formally.

And this isn't resolved competently, I'm not voting in the next election and I'll tell everyone why!!

ETA: I took the second step after the complaint on the website. I spoke to my aunt who is an officer or manager or whatever they call them in Telekom. She'll follow up the issue for me. Oh, and the complaint link on the Telekom website is no longer in service. So they don't even update their website but they'll work at trying to get more clients. What a crock of crap!!

First, I couldn't connect to the Internet to save my life!

Now, after various complaints to various areas (including one to the CEO of Telco himself and another to the contractor who is renovating my house), now it connects even before my computer is fully started up! My internet is running so smoothly that it's scaring me.

Why? Because if it screws up again, I would already know what it feels like to have the perfect internet connection! And then to lose it would be heartbreaking!!

I have heard many 'horror' stories about Telekom but never came across it myself until recently.

I have been having problems with my internet connection since that huge storm we had some weeks ago. After getting a new network card, I discovered that the line might be at fault too. So I reported that in.

Two days after it was repaired, the line was still wonky. So I inquired about it. Streamyx checked and called me at 10 p.m. (Wow! Just to show off that they're working very hard to solve my problem *dripping in sarcasm, if you happen to miss that one*) to tell me that it was my line at fault, so I'd have to call Telekom.

The next day, I called Telekom, who was able to check immediately. After pushing so many press-1-if-you-want-telephony-press-2-if-you-want-service buttons, I finally got to a human being. She then checked and told me that my connection is not working because my line has been suspended since 2005.

This was a gobsmacked moment. The reason I suspended that line is because I was sick and tired of getting calls at 4 a.m. from idiots claiming to have called the wrong number! And idiots who decide to only breathe into the phone and definitely telemarketing idiots who can't understand the word 'no'! And my line has been fine since 2005. I only got a problem 2 weeks ago!!

To which the technical assistant gave me the best answer this year! 'Oh. I don't know then. You have to go to TMPoint.'

Isn't the whole idea of a techie is so that you would know?! Then why on God's green earth are you at the technical support side if you know nuts?!

At this point, I gave up. Right now, my connection seems fine but I sure as hell will make sure someone knows about this. Someone at Telekom.

You know how people usually say 'The left hand does not know what the right hand is doing'? Well, with Telekom, its 'The thumb not knowing what the ring finger is doing'.

THAT'S how stupid I think they are!!